Shipping Policy


When will my order be processed?

All orders are handled and shipped from our office in Monterrey. Please allow more time to process your order during holidays and sales seasons.

We process orders from Monday to Friday. Orders will be processed within 1-3 business days from the order date and will ship the next day after the processing day. Please note that we do not ship on weekends.

How long will it take to receive my order?

Once you place your order, please allow 1-4 business days to process your orders. After that, it will take 1-7 business days for delivery to Mexico and 8-15 business days for international orders (depending on location).

Will I be charged taxes and customs?

Prices displayed on our site are duty-free in Mexican Pesos, which means you may be required to pay duties and taxes once you receive your order.

Import taxes, duties, and related customs fees may be charged once your order reaches its final destination, which are determined by your local customs office.

Payment of these fees and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country.

For more details on charges, please contact your local customs office.